Communication learning path | 3by3Grid
Improving clarity, influence, and impact in how ideas are expressed and received. This category includes storytelling, writing skills, presentations, negotiation, stakeholder alignment, active listening, messaging clarity, and nonverbal communication.
Concepts
- Active Listening: Build Trust With Your Team Active listening equips managers with a practical set of techniques to fully understand what colleagues, team members, and stakeholders are communicating, reducing misinterpretation and improving the…
- Communication Plan: Keep Everyone Informed and Moving Together A communication plan helps managers ensure the right information reaches the right people at the right time, reducing confusion, misalignment, and costly gaps across teams and projects.
- Customer Effort Score: Improve Experience To Drive Retention And Loyalty Customer Effort Score helps businesses identify how easy or difficult it is for customers to achieve their goals, allowing managers to reduce friction, improve satisfaction, and boost loyalty.
- How to Have Difficult Conversations at Work: The Three-Conversation Model A structured approach to preparing for and running emotionally charged workplace conversations, so managers can address the facts, the feelings, and the identity stakes in the room rather than gettin…
- Non-Violent Communication: Building Trust Through Dialogue Nonviolent communication gives managers a structured method for having honest, high-stakes conversations that build trust rather than defensiveness, without sacrificing clarity or accountability.
- Start, Stop, Continue: Turn Feedback into Focused Team Action Start, Stop, Continue helps managers turn vague performance feedback into practical, forward-looking guidance that motivates teams and clarifies priorities.
- The SBI Model: A Simple Structure for Impactful Conversations The SBI Model gives managers a structured, three-part method for delivering feedback that is specific, grounded in observable behaviour, and clearly connected to its effect on people or outcomes, red…